Enhancing Customer Engagements with Voice, Mobile, Chat, Social, Email and SMS

Inbound Contact Service

Voice Support

  • Multi-Lingual Customer Engagement Services
  • State of the Art ACD/IVR deployment
  • Digital Recording and Playback
  • Easy Integration with existing systems

Chat Support

  • Thorough Training to every agent in Text based Conversations
  • Seamlessly route Customer inquiries from Chat into support tickets
  • Engage your Customers on your website with Chat Sessions
  • QA team to ensure performance and adherence to your script

Email Support

  • Rigorous Training on handling & responding to Email Queries
  • Seamlessly convert Customer inquiries from Email into support tickets
  • Clear and concise dashboards on Agent Performance

SMS & Missed Call Support

  • Generate a unique short code or dedicated missed call number for your company/brand
  • Automate a customer a call in real time when they text on a short code or give a missed call
  • Create a direct link with your customers in the medium they are most comfortable with

TOLL FREE Assist Services

  • A single solution to manage all your inbound calling needs
  • We help you get a unique, easy to remember Toll Free number
  • Order Taking and Dispatch
  • Customer Complaints and Resolution
  • Technical Support / Help Desk

Outbound Contact Service

Customer Acquisition

  • Direct sales
  • Lead & Appointment Generation
  • Voice Broadcast

Customer Retention

  • Customer Cross-Selling & Up-Selling
  • Customer Satisfaction Surveys
  • Confirmation Services
  • Market Research
  • Database Enhancement & Management

Customer Reminders

  • Remind Customers about premium payments
  • Service Due Calls
  • New Product launches
  • Any Changes in Plan, Product, Price, etc

All Outbound Services can be supported through any communication medium like

  • Tele Sales through Agents
  • Tele Marketing through Agents
  • Automated Voice Calls
  • Bulk E-Mail
  • Bulk SMS

Tele Sales through agents

  • Technical Support / Help Desk

Social Media

Social Media Monitoring

  • HRH Next has built a robust social media monitoring system
  • Helps you identify conversations around your brand on different social media platforms
  • Helps you address and resolve issues received on online channels
  • Our in-house team is trained to improve your brand's image and recall

Click to Connect

  • It helps you harness social media to reach out to your target audience
  • HRH Next performs in depth analysis of your target audience
  • We ensure that the quality of leads provided by the Click 2 Connect solution matches your requirements
  • The pull marketing strategy employed by Click 2 Connect speeds up the entire sales process

Ticketing Solution

How it Works

  • The ticketing system is easy to use and is web based
  • On your behalf, HRH Next raises tickets based on customer complaints
  • These tickets are flagged for the respective departments to resolve
  • Employees and administrators can then log into the ticketing portal and resolve the issues

Accessibility

  • Accessible through touch phones and tablets
  • Boosted security with a SSL security configuration

Conversation Tracking

  • Ability to conduct conversations through the system
  • Conversation recordings can be accessed by officers, administrators and the user
  • Allows greater transparency and visible to all parties involved

Reporting & Performance Tracking

  • Helps teams prioritize tickets
  • Boost resolution and track the resolution status
  • Integrated powerful reporting dashboard for you
  • On demand performance reports
  • Custom reports can be built based on your specific needs
Before we started with HRH Next, the team had a lot of doubts on how we are going to maintain an offshore call center at this point in our growth stage. We had a dilemma on whether we should ramp up a fully in house center. But, after a few months into the process, outsourcing our support center was the best things we could've ever done. It helped our existing resources to concentrate more on sales and hence their conversion efficiency also improved. The customized "no frills" and transparent solution from HRH Next could be the best thing that could ever happen to a fledgling startup that is trying to expand rapidly and wants to outsource their customer support.
Vijay, Co-Founder / CEO, Helpr
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