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Delivering personalized customer experience & customer lifecycle management services in 12 Indian languages

Services we offer

Why HRH Next?

Price

Lowest total cost of ownership

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Superior technology platform

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Lowest attrition levels

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Digital recording & playback

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Multi lingual support

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Unparalleled domain expertise

Dashboard

Dashboards monitoring

Why HRH Next

What we offer

Services

Inbound & Outbound Services

  • Voice support
  • Chat support
  • Email support
  • SMS & missed call support
  • TOLL FREE assist services
Services

Superior Technology Platform

  • Made in India
  • ISO 27001:2015 compliant
  • 99.99% IT uptime
  • Triple-layered IT redundancy
  • Seamlessly integrate across channels
Services

Quality at every step

  • Higher first call resolutions
  • ISO 9001:2015 compliant
  • A positive work environment
  • Benchmark Quality & Training modules and interventions
  • Customer Experience (CX) at the heart of everything we do
Dashboard

Business Analytics with Real Time Management

  • Real time statistics on call center performance
  • Advanced analytics without complexity
  • Predictive analysis
  • Effortless Dashboards
  • Data mining
Startup

Startup kit

  • Built on a CAAS model - No initial CAPEX
  • Flexibility to start with a small team
  • Flexibility to move to a Pay-Per- Call basis
  • Easy integration with existing systems
  • Deep domain expertise across verticals
Social Media Services

Social media & Ticketing solutions

  • Social media marketing
  • Click to connect
  • Accessible ticketing system
  • Conversation tracking
  • Reporting and performance tracking

Our clients

Swiggy
Helpr
Incnut
BITS Pilani
Healthify Me
Cars24
Zest
Maruthi Suzuki
Vijaya Diagnostic Center
Global Hospitals
GHMC
Bharat Gas
Aha
KurlOn
VI
HMWSSB
SEION
Vijetha
BBG
StyleCraze
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Before we started with HRH Next, the team had a lot of doubts on how we are going to maintain an offshore call center at this point in our growth stage. We had a dilemma on whether we should ramp up a fully in house center. But, after a few months into the process, outsourcing our support center was the best things we could've ever done. It helped our existing resources to concentrate more on sales and hence their conversion efficiency also improved. The customized "no frills" and transparent solution from HRH Next could be the best thing that could ever happen to a fledgling startup that is trying to expand rapidly and wants to outsource their customer support.

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Vijay, Co-Founder / CEO, Helpr
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Ankit and his team at HRH have been very helpful for us in managing a part of our call-based operations. What we liked most was the flexibility shown by them in accommodating our requests. Certainly recommend HRH next.

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Rajkishan Udapudi, Swiggy
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HRHnext's understanding of business domain, their ability to consistently deliver results and willingness to go the extra mile to make us successful, has made them a preferred partner. The partnership has significantly benefited us in many of our strategic initiatives.

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Gabriel Patankar, Idea Cellular
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