Improving Admissions and Information Accuracy in an Ed-Tech Client
The ed-tech industry, at the nexus of education and technology, is reshaping traditional learning paradigms. Leveraging innovative digital solutions it enhances educational experiences, making learning more accessible, interactive, and personalized. This dynamic sector continues to redefine how knowledge is imparted and acquired in our evolving digital landscape. Aiming to rectify admission inaccuracies, HRH Next’s SMART Panel, a finely tuned FAQ-Based solution, not only elevated admissions and revenue but also showcased the seamless integration of technology and education. This case study unfolds as a testament to precision and impactful success, specifically within the dynamic landscape of ed-tech.
Problem Statement
At one of HRHNext’s ed-tech client, the absence of a Knowledge Portal led to the dissemination of incorrect information to students, consequently causing a decline in admission intake.
Solution Offered by HRH Next Services Limited
Introducing the SMART Panel (Specific, Measurable, Achievable, Relevant, Time-bound):
- Implemented an FAQ-based process flow mechanism to guide students effectively through the WILP Program’s precise guidelines.
- Empowered Contact Center and other teams to synchronize information dissemination.
Impact on Business Revenue
Increase in Admission Intake and Revenue Generation:
- Achieved a significant rise in admission intake, with an average ticket price of 4 Lakhs.
- Increased admissions from 2700 to 3000 in the current intake, resulting in a direct revenue increment of over 12 Crores compared to the previous year.
HRH Next Services Limited Effectiveness
- Ensured the delivery of 100% correct and relevant information to students.
- Upheld the standards of the WILP program (Work Integrated Learning Programme).
- Successfully achieved process targets, leading to monetary incentives for the team.
In conclusion, HRH Next’s innovative solution, the SMART Panel, has proven instrumental in revolutionizing the ed tech landscape. By addressing the challenge of admission inaccuracies through a finely tuned FAQ-based approach, HRH Next not only increased admission intake and revenue but also ensured the delivery of accurate information to students. The success of this initiative is a testament to the seamless integration of technology and education, showcasing the company’s commitment to precision, effectiveness, and the transformative power of strategic solutions in the evolving digital landscape of ed tech.
