Integrated Recovery
Communication Platform
Automate Legal Notice Generation and Recovery Communication Across Regional Languages
Manage customer-specific legal documentation and recovery communication through SMS, WhatsApp and email, supported by DLT-registered templates, certified legal documentation, and processes aligned with applicable RBI and TRAI requirements.
Regional Language Support
Conversational AI — Coming Soon
Managed From One Place
Legal Notice Communication, Managed from One Place
Legal notice communication often depends on multiple teams and systems. Customer data is prepared separately, notices are generated manually, communication is handled through different platforms, and delivery reports are reviewed later.
HRH Next brings these activities into one coordinated workflow. The solution processes customer data, generates individual legal notices, creates secure document links, sends communications through approved channels and provides a consolidated delivery report.
Built for NBFCs, MFIs, fintech lenders and other financial institutions, it supports high-volume notice communication across regional languages, using DLT-registered templates aligned with RBI and TRAI requirements, without adding more manual coordination.
Legal notice communications processed every month
Successful delivery rate across customer communications
In Manual work in notice preparation & campaign execution.
Legal notice generation and communication turnaround
HRH Next: Simplifying Legal Notice Communication
Regional Language Support
Generate and deliver customer communication in multiple regional languages to improve clarity and customer reach.
Integrated Legal Workflow
Manage customer data, notice generation, document storage, communication and reporting through one platform.
Multi-Channel Communication
Deliver legal notices and recovery communication through SMS, WhatsApp and email.
DLT-Registered Templates
Send communication through registered templates and approved sender IDs for reliable delivery.
RBI and TRAI Processes
Manage legal notice communication through workflows designed around applicable regulatory and telecom requirements.
Certified Legal Documentation
Generate customer-specific legal notices using approved templates with consistent formatting.
Secure Document Links
Store each notice securely and share it through a unique customer-specific link.
Centralised Tracking & Reporting
Track delivered, failed and pending communication through one consolidated campaign dashboard.
How Real-Time Agent Assistance One Workflow from Customer Data to Notice Delivery
Customer Data Processing
Upload customer records in Excel or CSV format. The system verifies the required fields, including customer name, loan number, contact details, outstanding amount and due date, before processing the campaign.
Customer-Specific Notice Generation
Select a pre-approved, DLT-registered legal notice template, available in regional languages, and map it with the customer database. The system generates a separate PDF notice for every customer using the relevant account information.
Secure Document Storage
Every generated notice is stored in a central repository and assigned a unique document link. This connects the correct legal notice with the corresponding customer communication.
SMS, WhatsApp and Email Delivery
Send legal notice communications through one or more approved channels, in the customer's preferred regional language. SMS and WhatsApp messages can carry a secure notice link, while emails can include the notice as an attachment or link.
Delivery Tracking and Reporting
Track each communication as delivered, failed or pending. The final report provides visibility into the number of records processed, notices generated, messages sent and delivery outcomes.
What the Workflow Helps Reduce
Manual Notice Preparation
Customer details are automatically merged with approved templates, reducing the need to prepare each notice separately.
Multiple Vendor Coordination
Document generation, communication delivery and reporting are connected within one process instead of being managed through separate providers.
Limited Delivery Visibility
Customer-level and campaign-level status reports help teams understand which communications were delivered and which require further action.
Scattered Campaign Records
Generated notices, document links, communication logs and delivery reports are maintained in a structured format for future reference.
Better Visibility for Legal, Collections and Management Teams
Legal Teams
Legal teams can maintain approved, DLT-registered notice templates and structured, certified document records in line with RBI and TRAI requirements.
Collections Teams
Collections teams can monitor customer-level delivery status.
Management Teams
Management teams receive a consolidated view of notice generation and communication performance.
Industries We Support
Why Choose Us
- Lowest total cost of ownership
- Superior Technology Platforms
- Lowest Attrition Levels
- Digital Recording and Playback
- Multi-lingual Support
- Unparalleled Domain Expertise
- Dashboard Monitoring
- Higher First-Call Resolutions
- Robust Infrastructure
- Uncompromised Excellence
Advantages
Tailored Solutions
We offer customized services designed to meet the specific needs…
Customer Support
Our dedicated support team is available 24/7, providing assistance…
Affordable Pricing
Competitive rates with transparent pricing—no hidden fees…
Scalable Solutions
Our services grow with your business, allowing you to scale up…
Experience Boost
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