Enhancing Customer Engagements with Voice, Mobile, Chat, Social, Email and SMS

HRH Services

Inbound Contact Service

Voice

Voice Support

  • Multi-Lingual Customer Engagement Services
  • State of the Art ACD/IVR deployment
  • Clear and concise dashboards on Agent Performance
Email

Email Support

  • Rigorous Training on handling & responding to Email Queries
  • Seamlessly convert Customer inquiries from Email into support tickets
  • Clear and concise dashboards on Agent Performance
Video

SMS & Missed Call Support

  • Generate a unique short code or dedicated missed call number for your company/brand
  • Automate a customer a call in real time when they text on a short code or give a missed call
  • Create a direct link with your customers in the medium they are most comfortable with
Chat

Chat Support

  • Thorough Training to every agent in Text based Conversations
  • Seamlessly route Customer inquiries from Chat into support tickets
  • Engage your Customers on your website with Chat Sessions
  • QA team to ensure performance and adherence to your script
Phone

TOLL FREE Assist Services

  • A single solution to manage all your inbound calling needs
  • We help you get a unique, easy to remember Toll Free number
  • Order Taking and Dispatch
  • Customer Complaints and Resolution
  • Technical Support / Help Desk

Outbound Contact Service

Price

Customer Acquisition

  • Direct Sales
  • Lead & Appointment Generation
  • Voice Broadcast
Price

Customer Retention

  • Customer Cross-Selling & Up-Selling
  • Customer Satisfaction Surveys
  • Confirmation Services
  • Market Research
  • Database Enhancement & Management
Clock

Customer Reminders

  • Remind Customers about premium payments
  • Service Due Calls
  • New Product launches
  • Any Changes in Plan, Product, Price, etc
User Group

Tele sales through agents

  • Technical Support / Help Desk
Price

All Outbound Services can be supported through any communication medium like

  • Tele Sales through Agents
  • Tele Marketing through Agents
  • Automated Voice Calls
  • Bulk E-Mail
  • Bulk SMS

Social Media

Social Media

Social Media Monitoring

  • HRH Next has built a robust social media monitoring system
  • Helps you identify conversations around your brand on different social media platforms
  • Helps you address and resolve issues received on online channels
  • Our in-house team is trained to improve your brand's image and recall
Click to Connect

Click to Connect

  • It helps you harness social media to reach out to your target audience
  • HRH Next performs in depth analysis of your target audience
  • We ensure that the quality of leads provided by the Click 2 Connect solution matches your requirements
  • The pull marketing strategy employed by Click 2 Connect speeds up the entire sales process

Ticketing Solution

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How it works

  • The ticketing system is easy to use and is web based
  • On your behalf, HRH Next raises tickets based on customer complaints
  • These tickets are flagged for the respective departments to resolve
  • Employees and administrators can then log into the ticketing portal and resolve the issues
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Reporting & Performance Tracking

  • Helps teams prioritize tickets
  • Boost resolution and track the resolution status
  • Integrated powerful reporting dashboard for you
  • On demand performance reports
  • Custom reports can be built based on your specific needs
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Conversation Tracking

  • Ability to conduct conversations through the system
  • Conversation recordings can be accessed by officers, administrators and the user
  • Allows greater transparency and visible to all parties involved
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Accessibility

  • Accessible through touch phones and tablets
  • Boosted security with a SSL security configuration

What can we do for you?

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