Enhancing Customer Engagements with Voice, Mobile, Chat, Social, Email and SMS

HRH Services

Inbound Contact Service

Voice Support

Multi-Lingual Customer Engagement Services
State of the Art ACD/IVR deployment
Clear and concise dashboards on Agent Performance

Email Support

Rigorous Training on handling & responding to Email Queries
Seamlessly convert Customer inquiries from Email into support tickets
Clear and concise dashboards on Agent Performance

SMS & Missed Call Support

Generate a unique short code or dedicated missed call number for your company/brand
Automate a customer a call in real time when they text on a short code or give a missed call
Create a direct link with your customers in the medium they are most comfortable with

Chat Support

Thorough Training to every agent in Text based Conversations
Seamlessly route Customer inquiries from Chat into support tickets
Engage your Customers on your website with Chat Sessions
QA team to ensure performance and adherence to your script

TOLL FREE Assist Services

A single solution to manage all your inbound calling needs
We help you get a unique, easy to remember Toll Free number
Order Taking and Dispatch
Customer Complaints and Resolution
Technical Support / Help Desk

Outbound Contact Service

Customer Acquisition

Direct Sales
Lead & Appointment Generation
Voice Broadcast

Customer Retention

Customer Cross-Selling & Up-Selling
Customer Satisfaction Surveys
Confirmation Services
Market Research
Database Enhancement & Management

Customer Reminders

Remind Customers about premium payments
Service Due Calls
New Product launches
Any Changes in Plan, Product, Price, etc

Tele sales through agents

Technical Support / Help Desk

All Outbound Services can be supported through any communication medium like

Tele Sales through Agents
Tele Marketing through Agents
Automated Voice Calls
Bulk E-Mail
Bulk SMS

Social Media

Social Media Monitoring

HRH Next has built a robust social media monitoring system
Helps you identify conversations around your brand on different social media platforms
Helps you address and resolve issues received on online channels
Our in-house team is trained to improve your brand's image and recall

Click to Connect

Click to Connect

It helps you harness social media to reach out to your target audience
HRH Next performs in depth analysis of your target audience
We ensure that the quality of leads provided by the Click 2 Connect solution matches your requirements
The pull marketing strategy employed by Click 2 Connect speeds up the entire sales process

Ticketing Solution

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How it works

The ticketing system is easy to use and is web based
On your behalf, HRH Next raises tickets based on customer complaints
These tickets are flagged for the respective departments to resolve
Employees and administrators can then log into the ticketing portal and resolve the issues

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Reporting & Performance Tracking

Helps teams prioritize tickets
Boost resolution and track the resolution status
Integrated powerful reporting dashboard for you
On demand performance reports
Custom reports can be built based on your specific needs

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Conversation Tracking

Ability to conduct conversations through the system
Conversation recordings can be accessed by officers, administrators and the user
Allows greater transparency and visible to all parties involved

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Accessibility

Accessible through touch phones and tablets
Boosted security with a SSL security configuration

What can we do for you?

We are at

HRH Next Services Pvt. Ltd.
C/o G.J. House, 2nd Floor, 4-1-976, Abids, Hyderabad - 1, Telangana, India

Reach us at

Email ID

info@hrhnext.com

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