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The Rise of Chatbots: How AI is Streamlining Customer Service Chatbots are computer programs that mimic human conversation in a conversational user interface to automate customer service conversations and provide quick, efficient, and personalized customer responses.  Chatbots are particularly useful in customer service because they can handle a large volume of inquiries simultaneously, 24/7, and […]

Top Trends in BPO for 2023 Business Process Outsourcing is a rapidly growing industry that has been on the rise for the past few years. In 2023, it is expected to continue its growth trajectory and witness several new trends that will shape the industry. With technological advancements and changing customer expectations, BPO companies face