Delivering Personalized Customer Experience & Customer Lifecycle Management Services in 12 Indian Languages

We Offer

INBOUND

CALLING SERVICES

OUTBOUND

CALLING SERVICES

SOCIAL MEDIA

SOLUTIONS

TICKETING

SOLUTIONS

Why Us?

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Superior Technology Platform

Lowest Attrition Levels

Digital Recording & Playback

Dashboards Monitoring

Multi - Lingual Support

Unparalleled Domain Expertise

Innovative HR Practices

Lowest Total Cost of Ownership

What we offer

Inbound & Outbound Services

  • Voice support
  • Chat support
  • Email support
  • SMS & missed call support
  • TOLL FREE assist services

Superior Technology Platform

  • Made in India. Made for India
  • ISO 27001:2008 compliant
  • 99.99% IT uptime
  • Triple-layered IT redundancy
  • Seamlessly integrate across channels

Quality at every step

  • Higher first call resolutions
  • ISO 9001:2008 compliant
  • A positive work environment
  • Benchmark Quality & Training modules and interventions
  • Customer Experience (CX) at the heart of everything we do

Business Analytics with Real Time Management

  • Real time statistics on call center performance
  • Advance analytics without complexity
  • Predictive analysis
  • Effortless Dashboards
  • Data mining

Startup kit

  • Built on a CAAS model - No initial CAPEX
  • Flexibility to start with a small team
  • Flexibility to move to a Pay-Per- Call basis
  • Easy integration with existing systems
  • Deep domain expertise across verticals

Social media & Ticketing solutions

  • Social media marketing
  • Click to connect
  • Accessible ticketing system
  • Conversation tracking
  • Reporting and performance tracking

Our Clients

  • Idea
  • swiggy
  • BITS Pilani
  • Helpr
  • Maruthi Suzuki
  • GHMC
  • Healthify Me
  • HMWSSB
  • ImiMobile
  • StyleCraze
  • Deal Tv
  • Bharatgas
  • Zepo
  • Aircel
  • DIDI
  • houz-care
  • tata_docomo
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Before we started with HRH Next, the team had a lot of doubts on how we are going to maintain an offshore call center at this point in our growth stage. We had a dilemma on whether we should ramp up a fully in house center. But, after a few months into the process, outsourcing our support center was the best things we could've ever done. It helped our existing resources to concentrate more on sales and hence their conversion efficiency also improved. The customized "no frills" and transparent solution from HRH Next could be the best thing that could ever happen to a fledgling startup that is trying to expand rapidly and wants to outsource their customer support.
Vijay, Co-Founder / CEO, Helpr
Ankit and his team at HRH have been very helpful for us in managing a part of our call-based operations. What we liked most was the flexibility shown by them in accommodating our requests. Certainly recommend HRH next.
Rajkishan Udapudi, Swiggy
HRHnext's understanding of business domain, their ability to consistently deliver results and willingness to go the extra mile to make us successful, has made them a preferred partner. The partnership has significantly benefited us in many of our strategic initiatives.
Gabriel Patankar, Idea Cellular
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